Resources and FAQs
Straight answers to the questions families and coordinators ask us most, and the official NDIS pricing guidance.
Resources
NDIS Pricing Arrangements and Price Limits
The official NDIS guidance on what providers can charge for supports.
Frequently asked questions
What does AAC do?
AAC provides personalised NDIS supports across Melbourne and Victoria, including daily living support, community access, transport, support coordination, children’s and youth supports, employment supports, home modifications and therapeutic supports.
Who does AAC support?
AAC supports children, young people and adults with disability. We work with participants, families, nominees, support coordinators and other professionals to create support arrangements that are practical and aligned with participant goals.
Where does AAC provide services?
AAC provides services across Melbourne and selected areas of Victoria. If you are unsure whether we support your area, submit an enquiry and our team will confirm availability.
How do I get started with AAC?
You can start by submitting an enquiry through our website. Our team will review your information and contact you within 24 business hours to discuss the next step.
Can support coordinators refer participants?
Yes. Support coordinators can submit a referral through our referral form. Please include the participant’s location, support needs, goals, preferred start timeframe and any relevant support considerations.
Does AAC provide support coordination?
Yes. AAC provides support coordination to help participants understand their plan, connect with providers, coordinate supports and work towards their goals.
Does AAC provide transport?
Yes. AAC provides transport support where safe and suitable arrangements can be made. Transport may support appointments, school, work, therapy, community access, shopping, errands and social activities.
Does AAC support children and teenagers?
Yes. AAC provides children’s and youth supports, including routines, skill-building, community access, school holiday activities, social participation and family-centred support.
Does AAC provide therapeutic supports?
AAC supports access to therapeutic services delivered by appropriately qualified practitioners. Availability may depend on participant needs, goals, practitioner availability and NDIS plan requirements.
Does AAC provide home modifications?
Yes. AAC supports home modification planning, coordination and delivery, working with relevant professionals, builders, assessors and trades where required.
How quickly will AAC respond?
Our team aims to respond to enquiries within 24 business hours.
What if I am not sure what support I need?
That is completely fine. Many families and participants are unsure where to start. Submit an enquiry and our team will help you understand the next step.
Still have a question?
That is completely fine. Submit an enquiry and our team will help you understand the next step.
