Quality, safety and participant rights

AAC is committed to participant safety, wellbeing and dignity.

We take a considered approach to worker suitability, service planning, communication, participant choice, feedback, risk awareness and continuous improvement.

We believe participants have the right to dignity, privacy, choice, control, clear communication and support that is delivered with care and accountability.

Feedback helps us improve.

Participants, families, representatives and support coordinators can provide feedback or make a complaint at any time. AAC takes complaints seriously and aims to respond respectfully, fairly and promptly.

AAC respects your privacy and handles personal information with care.

Information submitted through our website is used to respond to enquiries, provide services and communicate with participants, families and referrers.

[ Full privacy policy to be supplied by AAC. ]

AAC is committed to providing a website that is accessible, readable and easy to use.

If you experience difficulty accessing information on this website, please contact our team so we can assist you.

Before supports begin, AAC will discuss service arrangements, responsibilities, communication preferences, fees, cancellations, travel and review processes.

A service agreement helps make sure everyone understands what support will be provided and how services will be managed.